Last Updated : 29/09/2024

1. Introduction

Welcome to MAIS (henceforth referred to as "we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, particularly when you request a demo of our services.

2. Data We Collect

3. Purpose of Data Collection

• Provide Services: Schedule and deliver the demo you have requested.
• Communication: Contact you with reminders and updates related to your demo request.
• Customer Support: Respond to your inquiries and provide assistance.
• Improvement: Enhance our services and user experience based on feedback and interactions.

4. Legal Basis for Processing

• Consent: By ticking the consent checkbox on our demo request form, you agree to the processing of your personal data for the purposes stated.
• Legitimate Interests: Where applicable, for improving our services and ensuring network security.

5. How We Use Your Data

• To Contact You: We use your contact information to reach out regarding your demo request.
• Service Delivery: Ensure you receive the demo and any related materials.
• Notifications: Send you important updates, reminders, or changes to our services.
• Analytics: Use aggregated data to analyze website performance and user engagement.

6. Data Sharing and Disclosure

• Third-Party Service Providers: We may share your data with trusted partners who assist in delivering our services (e.g., communication platforms, scheduling tools), all of whom are required to comply with GDPR.
• Legal Obligations: We may disclose your information if required by law or to enforce our legal rights.

7. Data Retention

• Retention Period: We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.
  • Demo Requests: Personal data related to demo requests will be retained for 90 days after the last contact unless you request its deletion sooner.
• Deletion: After the retention period, we will securely delete or anonymize your personal data.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct any inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data under certain conditions.
• Restriction: Ask us to limit the processing of your data in specific situations.
• Objection: Object to the processing of your data for direct marketing or when processing is based on legitimate interests.
• Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [insert email address].

9. Withdrawing Consent

• How to Withdraw: You can withdraw your consent at any time by contacting us at [insert email address].
• Consequences of Withdrawal: Upon withdrawal, we will cease processing your data for the purposes you originally agreed to, which may affect our ability to provide certain services to you.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Measures include:

• Encryption: Securing data during transmission and storage.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Regular Testing: Assessing and evaluating the effectiveness of our security measures.

11. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure it is protected by:

• Adequacy Decisions: Transferring only to countries deemed to provide an adequate level of data protection.
• Standard Contractual Clauses: Using approved contractual obligations to protect your data.
• Binding Corporate Rules: When applicable, adhering to policies approved by data protection authorities.

12. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect usage data. We use only cookies required for website functionality.

You can control cookie preferences through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

• Notification: For significant changes, we may notify you via email or a prominent notice on our website.
• Review: We encourage you to review this policy regularly to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: admin@medicalaisolutions.co
• Address: 14 Knockanully Rd, Martinstown, Ballymena, BT437LZ

15. Complaints

If you believe your data protection rights have been breached, you have the right to file a complaint with the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk/
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

16. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

17. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us to address the issue promptly.